Every business owner must leave his office from time to time. But, every time he/she does so, there is a good chance that potentially important phone calls will be missed. Some recent studies have shown that almost 70% of callers tend to hang up the phone, once they hear an automated message, or if they get no answer within a couple of seconds.
Save your money and time
If you are a business owner yourself, you realize that you cannot be present in two places at the same time. To help you with the issue of missed calls, you could hire a full-time employee to handle the calls, but that option is a rather expensive one. A better and cheaper option would be to look for the help of a call answering service. These services can efficiently handle all the incoming calls, as well as make important calls on your behalf. This can significantly save your time and money, as well as substantially increase productivity, by allowing you to redirect that time and money, and your staff onto more important matters.
No more missed calls
Answering or handling calls usually takes a lot of time, and in the business world, time is money. However, if you fail to answer a particular call, you risk losing a potential client, which can also lead to financial losses. With the help of a live answering service, you will not have to worry anymore about losing precious time, while answering a multitude of calls, or risk losing clients due to missed calls. These kinds of services use real persons to screen, answer, as well as direct all the calls to the appropriate individuals. In case you are not in a position to accept the call, an answering service has an option of sending you an email, which will contain the caller’s message. There is also an option of sending the caller to your voicemail, as well. With the help of these functions, you and your staff will be capable of focusing more on the needs of your current clients, without any interruptions.
Disadvantages of hiring full-time employees
The process of hiring a full-time employee to handle the phone calls is a time consuming and a rather expensive one. The entire process would require a thorough interview and a hand-holding training course, which will be necessary for the new employee to learn the details of your business organization. The process would also require additional time to set up a new employee payroll account, enroll him/her in an insurance plan you offer, and arrange a new office. Working with a call answering service is a completely different story. A live receptionist, who is tasked with handling your calls, is the responsibility of the call answering company, It is the company that supervises and oversees the training process, not you or your staff.
Advantages of hiring live call-answering receptionists
The company that offers call answering services is also tasked with handling the receptionist’s office equipment, various benefits, vacation pay, etc. It will provide all the necessary training, which will be specifically tailored to suit the needs of your business. Additionally, the call answering company will provide its employee with all the basic information regarding your business, such as accurate directions to your office, or other offices.
Lastly, if you have the need, you can hire additional receptionists from a call answering service. Company receptionists usually work in teams, which means you will never have to worry about missing important calls because your receptionist is on vacation or ill.